UniSmart allows the customer/citizen to request an appointment, request/buy a service or define a practice; to sign related documents and pay a due amount: all via the internet using a pc, tablet or smartphone without having to install special software on their devices or download Apps. The Operator and the Customer can plan a virtual meeting and discuss in the safety and comfort of their homes.
The Operator, authorized by the Customer / Citizen, can record the session and store the shared digital documents with legal value: identification session, identification documents, electronically signed documents and, where required, payment receipts and certificates of completion of the practices. All digital documents are automatically archived according to the law, both for the Company / Public Body and for the Customer / Citizen; those documents are also made available in the cloud through a portal and can be accessed with any device.
An audio-video session for remote collaboration or identification can be activated at any time. An agenda that can be parameterized with days and time slots chosen by the Operator, facilitates and optimizes video-collaboration sessions with Customers and Citizens.